Look closely at our org chart. While most companies’ have the CEO or president at the top making decisions, we turn this old way of doing business upside down. We put you, the customer at the top and empower those at Keystone closest to the customer to make decisions on your behalf. In our Company, the president and executive staff support the people working nearest you. This means you get products designed by RVers and service backed by decision makers.
Through engineering we set the standard on how RV’s are built. Each and every component goes through a rigorous test cycle by Keystone engineers. We agree that this seems like common sense, but it’s not always the case at many companies. We have higher standards and parts have to pass our test or they can’t be used. In some cases this means we spend more money, but we know it’s the right way.
Some RV manufacturers add gadgets, bells and whistles for the sake of saying they have something new. Often this eye candy is like a sugar high, with no lasting benefits to you…or worse. At Keystone, innovation is a priority and revolves around delivering real value, easier to use products, making things last longer, and service advancements. Take for example, our color-coded and numbered electrical wiring. Keystone RV innovated it and is the only towable RV Company to incorporate this across all brands. Why? It’s simple, your hard earned money deserves only the best!
When companies grow they can quickly lose focus. Within Keystone RV we treat each brand like a small, separate company. So much so that each brand has their very own manufacturing plant, production team, engineering team, quality control team and even their own sales support team. Their only focus is that brand and its customers! This enables us to become experts within each of these brands, resulting in unprecedented attention to detail.
People often ask: “How did Keystone become the #1 manufacturer of Fifth Wheels with the most return customers than any other brand?” The answer is simple, we provide an ownership experience that is focused on you the customer. We want our owners to get the most out of their new RV so we created videos to help. We built a customer service department that is second to none to provide you the fastest and most accurate service support you demand. We engage and build relationships directly at the factory with our customers long after the sale to make sure they are taken care of in every aspect. All of this and over 1,100 service centers in North America to serve you if the need arises.
1996 THE VISION
When Cole Davis founded Keystone RV in 1996 his vision was clear: Build a quality RV loaded with features priced thousands less than other RVs on the market. To accomplish his goal, Cole would recruit and build a strong team, focus on keeping overhead low, and empower the people closest to the customer to make decisions.
Within a few short months after opening the doors, Keystone produced its very first camper—the wood framed, aluminum-skinned Sprinter. Delivering big on quality, features and value, the public fell in love with Sprinter and a star was born.